Help
Frequently asked questions
Everything travelers ask us about booking, prices and Logan Airport pickups. Still need help? Call or text (617) 701-7061.
How is the fare calculated?
Each vehicle has a base fare and a per-mile rate; tolls are included and you save 10% when you book online. Hourly and game-day bookings use the vehicle hourly rate times the hours. Child seats ($45 each), meet & greet ($45) and game-day parking ($120) are added, and a 15% gratuity is calculated on the subtotal. The booking form shows the full breakdown before you book.
Booking and pricing
Do I pay when I book?
No payment is taken online. You receive a confirmation and pay as agreed with dispatch.
Is gratuity included?
A 15% gratuity is added at checkout on the subtotal, so there is nothing to work out at the end of the ride.
Do you charge extra for tolls?
No, tolls are included in the fare.
What happens if my flight is delayed?
We track every flight and move the pickup automatically.
Where do you meet me at Logan?
At the arrivals curb of your terminal, or inside at baggage claim with meet & greet.
Can I book for someone else?
Yes. Add the passenger name and phone and we contact them directly.
Do you provide child seats?
Yes: infant, toddler and booster seats for $45 each.
How do I change or cancel a booking?
Call or text (617) 701-7061 with your booking reference.
How do I get an invoice or receipt?
Use the invoice page with your booking reference and phone number, any time.
Do you offer corporate accounts?
Yes, with monthly invoicing. Apply on the corporate accounts page.
What areas do you serve?
All of Massachusetts, plus Rhode Island, southern New Hampshire, Connecticut and New York airports.
Are your vehicles insured?
Yes, all vehicles are commercially insured and driven by professional chauffeurs.