Policies · Last updated: November 8, 2026
Accessibility
We want every passenger to travel comfortably and every visitor to use our website easily. Tell us what you need and we will plan around it.
Can Boston Limo Car Service help passengers with limited mobility?
Yes. Tell us when you book. Chauffeurs help with luggage and getting in and out of the vehicle, folding wheelchairs and walkers travel in the trunk, and SUVs offer a higher seat that many passengers find easier. Service animals are always welcome.
In the vehicle
- Door-to-door help from the chauffeur, including luggage
- Folding wheelchairs, walkers and mobility aids carried free of charge
- Service animals welcome at no charge
- Meet & greet inside the terminal for passengers who need extra assistance
- Text-based updates for passengers who are deaf or hard of hearing
On the website
We aim to meet WCAG 2.1 Level AA. Pages use clear headings, text alternatives for images, sufficient color contrast and forms that work with a keyboard and screen readers. If anything is hard to use, email info@bostonlimocarservice.us or call (617) 701-7061 and we will help you book directly and fix the problem.
Our limits
Our fleet does not currently include wheelchair-lift vehicles. If you need a vehicle for a non-folding wheelchair, tell us and we will help you find a suitable provider.