Policies · Last updated: November 8, 2026
Cancellation and refund policy
Plans change, especially around flights. Here is exactly what happens when you cancel or change a ride with Boston Limo Car Service, written in plain English.
What is the cancellation policy for Boston Limo Car Service?
You can cancel free of charge within 24 hours of making your booking. After that, a cancellation fee of 20% of the quoted fare applies. Changing the pickup time within 3 hours of pickup costs $25. Flight delays never count as a late cancellation, because we track your flight.
At a glance
| Situation | What you pay |
|---|---|
| Cancel within 24 hours of booking | Nothing |
| Cancel more than 24 hours after booking | 20% of the quoted fare |
| Change the pickup time within 3 hours of pickup | $25 |
| Flight delayed, early or diverted | Nothing extra for the change itself |
| No-show (no contact and no passenger at pickup) | Full quoted fare |
| Groups, Sprinters, weddings and events | The terms in your confirmation apply |
How to cancel or change
- 01
Call or text
Reach dispatch at (617) 701-7061, 24 hours a day, with your booking reference.
- 02
Or email
Write to info@bostonlimocarservice.us. For trips within the next 12 hours, please call or text as well.
- 03
Get confirmation
We confirm every cancellation or change by text or email. Keep that message for your records.
Flight changes
Because every airport pickup is flight-tracked, a delayed, early or diverted flight is not a cancellation. If your flight is cancelled and you rebook on a later flight, send us the new flight number and we move the pickup. If you no longer need the ride because the airline cancelled your flight, tell us before the original pickup time and no cancellation fee applies.
Refunds
Nothing is charged when you request a ride online. If you prepaid or were charged in error, approved refunds go back to the original payment method, usually within 5 to 10 business days depending on your bank. If you are unhappy with a ride, contact us within 7 days and we will review it with you.
Waiting time and extra stops
Unplanned stops, a different destination or long waits after the agreed pickup time can add to the fare. We always tell you before any extra charge is applied.
Common questions
Do I pay anything when I book online?
No. Booking requests are free; the fare is confirmed before the ride.
Is gratuity refunded if I cancel?
Yes. Gratuity is only charged on completed rides.